Registration and Activation
Before starting to use your PC-3000, you need to register and activate it:- Go to https://ts.acelab.eu.com
- Create your personal account.
Registration in our Technical Support Portal will allow you to make a new ticket request, get various useful materials like manuals, resources and drivers for your PC-3000 equipment. Without registration, you will only be able to get one activation of your PC-3000 product. Please note that your account requires an approval – check your email right after registration completion. If you haven’t received an email, please check the SPAM folder as well. - To register your new tool, follow to My Products -> Add PC-3000 System.
- When your profile registration is complete, you will be able to download software installation from My Files selection. Launch the product installation and follow the instructions. You can select either Automatic or Manual mode. In the Automatic mode, please follow the instructions on your monitor. In Manual mode, please proceed with steps 5 and 6.
- Activate your PC-3000 product by downloading the activation file (*.act) - save the activation request file (*.arf) and send it to our web activation server at http://activation1.acelab.eu.com
or http://activation2.acelab.eu.com. - Once you get the activation file (*.act), please launch the PC-3000 and follow the instructions on your monitor.
If you have any trouble with the activation process, please contact us.
To get Technical Support from ACE Lab Technical Support Centre, please contact us in one of the following ways:
E-mail: ts@acelab.eu.com
Online chat and ticket creation: ts.acelab.eu.com
| Business hours: | Mon-Fri 9 a.m. - 9 p.m. GMT +2 – for Europe, Asia, Africa and Oceania |
| Mon-Fri 3 a.m. - 3 p.m. EDT (UTC-4) – for the North America, Caribbean |
Please note:
The standard response time for Technical Support requests is 24 hours. The response time for common questions with straightforward solutions is usually quicker. More complex cases may take several days or more, depending on the complexity of the case. Team Viewer consultations are available for up to a maximum of two cases per day. Urgent questions may be asked online and will be replied to as soon as a Technical Support engineer becomes available.
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