PC-3000 Mobile

A VERSATILE APPROACH TO DATA RECOVERY FROM MOBILE DEVICES IN A

HARDWARE-SOFTWARE SYSTEM TO RECOVER DATA FROM:

Smartphones
(Mobile Phones)

Tablets

SEVERAL WAYS OF ACCESSING DATA


High-Level Access

to connect the mobile devices by conventional means with a cable

Make a full image copy of data storage using the appropriate cable! The specialized algorithms for some CPU hardware platforms allow you to get access to data even if a mobile device doesn't have ROOT or is not bootable. For other cases, you can reach the data with specific algorithms via the ADB protocol on your mobile phone.

In-Depth Research

to get access to data with a Chip-Off method

Is the mobile device you work with physically damaged? Use the Chip-off Method and a special SD/MMC adapter from the delivery kit to get content from the eMMC/eMCP chip. The ACE Lab SD/MMC adapter allows you to read healthy and damaged eMMC with a very high speed up to 90 MB/s! All types, sizes, connector types, and form-factors of eMMC/eMCP chips are supported.

Imaged Files Upload

to continue working with previously created images

Analyze the content of the mobile devices extracted with the High-level Access or the Chip-off Method thanks to the integrated content parser! You can also upload the images created with third-party solutions and extract data that conventional tools consider as "deleted". The reports allow you to summarize information about the suspect device you are working with.

A SPECIAL
SD/MMC ADAPTER

With the special SD/MMC adapter, you can deal with the following types of MMC and MCP memory chips:

Type/Size 11.5 x 13 10 x 11 9 x 11 14 x 18 12 x 18 12 x 16 15 x 15
eMMC 153/169 + + + + + + +
eMCP 162/186 + + + + + + +
eMCP 221 + + + + + + +
eMCP 529 + + + + + + +

WORK WITH DAMAGED DEVICES

The PC-3000 Mobile specialized modes let you deal with damaged mobile devices. In addition, it has the features to deeply analyze and recover logically damaged Files Systems: FAT12/16/32, NTFS, Ext2/3/4, HFS+, exFAT, F2FS, etc.

RECOVER DATA WITH HIGH-/LOW-LEVEL ACCESS & CHIP-OFF

Retrieve data through the standard ports of the devices with the help of low-level protocols and software methods that are themselves the result of many years of research and development. Besides, you can use a high-level access or a chip-off method to extract data.

More info and videos on how to use

ANALYZE CONTENT

Thanks to a set of analytical functions, tools for forensic analysis, and content parsing modules (contacts, calendar, SMS, WhatsApp, Web - browsing history, Wi-Fi - the list of networks, etc.), you can retrieve as much data as possible. Furthermore, you are able to upload and analyze the previously read dumps.

EXPORT DATA & GET THE REPORTS

After you get the data, you may export it to the formatted report, one of the transport formats, or files. It is also possible to generate data exports compatible with other data analysis tools that you may have in your lab to continue the investigation.

Form factor: External device (153,50х84х40 mm)
Interface type: USB3.0
Diagnostic ports: 2 х USB 3.0 (HUB), 1 x USB 3.0 (Adapter), Port eMMC (SD/eMMC/eMCP), Port SD/microSD (SD/eMMC/eMCP/microSD)
Power adapter: 4-channel independent power adapter with protection from overvoltage
Operating temperature range: 0-40°C.
Power Supply: External AC / DC 19 V
Number of active licenses: 2 (to install the software on both a desktop computer and a laptop)
Other: write protect switchers for SD / MMC Ports

RECOMMENDED SYSTEM REQUIREMENTS:

CPU: Intel Core i5 (4 cores, 4 threats) or AMD Ryzen 5;
RAM: 8 Gb;
Available disk space: 200 MB of available disk space (for installation of software)
Operating system: Windows 7 (SP1), 8, 8.1, 10, x86, x64
Display: Widescreen Full HD 1920x1080
Ports: USB 3.0 Type-A port for connection of PC-3000 Mobile (an Intel xHCI HOST controller is recommended)

SUPPORTED DEVICES:

MMC memory chips Types: eMMC 153/169, eMCP 162/186, eMCP 221, eMCP 529
Sizes: 11,5x13, 10x11, 9x11, 14x18, 12x18, 12x16, 15x15
Processors models
  • Mediatek-based
  • Qualcomm-based
Devices Visit our official blog to see the latest supported Mobile devices

Depending on the technical capabilities, modern mobile devices (smartphones, telephones, etc.) might use different types of memory to store data: internal device memory, SIM card memory, expansion card memory, cloud storage memory.

Retrieving contents of the internal memory of the device is very important during data recovery. The internal memory of a modern mobile device is a physically independent non-volatile solid-state memory chip that has one of the following interfaces: NAND, eMMC, UFS, PCIe. However, the newer the device and the installed OS, the more internal memory is logically "binded" to the main controller of a smartphone or a tablet and their peripheral units.

Besides, the need for reliable protection of user data leads to even more reliable and persistent mechanisms used by the developers of mobile platforms to restrict unconventional or unauthorized access. Initially, the developers only used software methods to do that. But in modern mobile devices, these methods became more sophisticated due to their intrinsic binding to the unique hardware data of the specific processor of a smartphone or a tablet. As a result, you can not use the memory chip apart from a fully-functional mobile device to recover data.

That is why there are many requirements for mobile data recovery methods. And that is why all existing data recovery tools have a limited support of mobile devices.

ACCESS TO DATA VIA THE STANDARD INTERFACE

The first method to work with mobile devices is a connection via the standard interface. You may also use it when the smartphone/tablet has a data protection mechanism based on the hardware uniqueness or if it is not possible to disassemble the device.

If a smartphone or a tablet is physically damaged, you should repair it to a basic- or fully-functional state, depending on the interface type and the method you’re going to use. In such a case, we do not recommend using a Chip-off method.

Another important thing is the hardware platform of the device and the installed OS. The device itself, its state, and the task also influence the data recovery methods. To choose the correct approach, please select the device in the menu or access method from the list and follow the instructions of the wizard.

The universal way of data recovery via the standard interface of a mobile device based on the Android OS is to use the ADB protocol (Android Debug Bridge). The procedure requires compliance with the following conditions:

  • The "USB debug" mode should be enabled in the mobile device settings.
  • The mobile device should be in the root mode (administrator right level). In most cases, mobile devices have a number of limitations connected with the launching of user programs. But at the same time, the user can get the maximum level of right himself.

Here is the video guide on how to get access to a mobile device via the ADB protocol:


Another method of access data via the standard interface is to use the hardware capabilities of modern mobile devices. E.g. such hardware platforms as MediaTek, Qualcomm, LG, Spreadtrum, Kirin, Exinos, Apple have their own debug protocol executed at the early stages of the device initialization. In many cases, this method allows you to access data without the need for the root mode.

Here is the video guide on how to get access to a mobile device via the debug protocol:


ACCESS TO DATA USING DIRECT eMMC CHIP READING

In most cases, if a smartphone or a tablet is damaged, the only way to recover data is a direct work with their internal memory. Of course, the interface type of the memory chip should be supported and there should be no other restrictions such as data protection mechanism based on the hardware uniqueness.

So, to recover data you need to disassemble the device and extract the mainboard with the memory chip. Then you can proceed with the chip-off and clearing of the contacts. Please note, that it’s very important to do it carefully, complying with all the requirements for the procedure. Then you install the microchip into the specialized eMMC/eMCP adapter, run the software, and follow the instructions on the screen and in the manual.


WORK WITH AN IMAGE FILE

All the information inside the internal memory of the mobile devices is stored as files. This is not convenient for visual perception or further analysis because almost all types of data in smartphones or tablets use special apps to display data. These apps can technically have any storage format, but in practice, there are some standard file types.

That is why it is not possible to recover user data in the same way we used to see it on the mobile device screen. For example, the standard contacts info has a very complex storage format that consists of several database files with a complex linkage. As a result, an additional stage of data recovery – parsing of the standardized content – is required. As such, we need to extract user data that will be enough for further analysis from the technical storage format, taking into account the characteristics of a particular manufacturer and the OS version. At the same time, such an extraction should be individual for each data (content) type.

The PC-3000 Mobile allows you to upload previously read dumps of the mobile devices' external memory to perform further parsing of the standardized content. The Module contains special algorithms to work with damage storage formats as well as proprietary format decoders to extract data that conventional tools consider as “deleted”.


October 25, 2021 The Latest PC-3000 Mobile Software Update Ver. 1.5 is Here!

Recovering data from the encrypted dump of internal Spreadtrum-based smartphone memory, getting the password in case of two-factor authentication, dealing with the new Spreadtrum-based processors as well as the MediaTek MT6763 processor and more Qualcomm-based devices – all this is available now in the new software version:


  • PC-3000 Mobile software Ver. 1.5
Read more...



July 6, 2021 The New PC-3000 Mobile Software Update Ver. 1.4.5 is Available!

The PC-3000 Mobile is enhancing rapidly, and we are doing our best to inform you about its newly added features. Within June 2021, we told you about the Hard Key method and its enhancement, and the support of per-file encryption for the F2FS file system.

These features and more are available now in the latest software version:


  • PC-3000 Mobile Software Ver. 1.4.5

All authorized PC-3000 Mobile technical support users will get the latest software version.

Read more...



April 27, 2021 The Latest PC-3000 Mobile Software Update Ver. 1.3.7 is Here!

The PC-3000 Mobile is a new promising tool for mobile devices, and we continue to make it more comprehensive for your data recovery and digital forensics needs. The following English software update brings you the Hard Key method for Qualcomm controllers and eMMC / eMCP chips, an additional ability while dealing with encrypted SD cards, and the support of more processor models:


  • PC-3000 Mobile software Ver. 1.3.7

All authorized PC-3000 Mobile technical support users will get the latest software version.

Not a PC-3000 Mobile user yet?
Write to us to receive your PC-3000 Mobile with 1 free year of technical support for it!

Read more...



December 1, 2020 The new version of the PC-3000 software ver. 1.2.20 for the PC-3000 Mobile
  • Added the following processors models into the support list:
    • Mediatek MT6580
    • Mediatek MT6735M
    • Mediatek MT6572
    • Mediatek MT6735M
    • Mediatek MT6582
    • Mediatek MT6753
    • Mediatek MT6752/MT8732
    • Mediatek MT6589
    • Mediatek MT6575_CB
    • Mediatek MT6765(P35)/MT6762(P22)
    • Mediatek MT6735
    • Mediatek MT6761(A22)
    • Qualcomm MSM8937(Snapdragon 430)
    • Qualcomm MSM8953_000ba0e1(Snapdragon 625)
    • Qualcomm MSM8209(Snapdragon 210)
    • Qualcomm MSM8210(Snapdragon 200)
    • Qualcomm MSM8953_000460e1(Snapdragon 625)
    • Qualcomm MSM8976_009B00E1 (Snapdragon 652)
  • Added the following ways of accessing data:
    • An external file (dump) upload
    • SD/eMMC reading
    • ADB (the Root is required)
    • MTK Serial
    • Qualcomm Serial
    • Qualcomm Decrypted Boot Loader
    • MTK Serial Encrypt
  • Added the following content parsing modules:
    • Program: Contacts
    • Program: Calendar
    • Program: SMS
    • Program: WhatsApp
    • Data type: Files
    • Data type: Credentials
    • Data type: Downloads
    • Data type: Media
    • Data type: Applications
    • Data type: General information
  • Added the following report templates:
    • Contact report
    • Correspondence report


Start to recover data from Mobile devices now!

To order your PC-3000 Mobile, please complete the following form and click "Send".


Name *:
Company *:
Phone *:
E-mail *:
Country *:
Message:
I want to sign up for ACE Lab news
Antispam:

DO YOU HAVE THE
UNSOLVED CASES WITH
MOBILE DEVICES?

Today, we cannot imagine our lives without portable devices. New models pop up every day: we use them to communicate, to study, to work. But so do the criminals! The complexity of modern mobile devices may bring you an unaccounted number of challenges during evidence recovery. That is why it is so important to have at your disposal every forensic data recovery tool that can help you with the investigations!

GET A HARDWARE-SOFTWARE SYSTEM TO RECOVER EVIDENCE FROM:

Smartphones
(Mobile Phones)

Tablets

SEVERAL WAYS OF ACCESSING DATA


High-Level Access

to connect the mobile devices by conventional means with a cable

Make a full image copy of data storage using the appropriate cable! The specialized algorithms for some CPU hardware platforms allow you to get access to data even if a mobile device doesn't have ROOT or is not bootable. For other cases, you can reach the data with specific algorithms via the ADB protocol on your mobile phone.

In-Depth Research

to get access to data with a Chip-Off method

Is the mobile device you work with physically damaged? Use the Chip-off Method and a special SD/MMC adapter from the delivery kit to get content from the eMMC/eMCP chip. The ACE Lab SD/MMC adapter allows you to read healthy and damaged eMMC with a very high speed up to 90 MB/s! All types, sizes, connector types, and form-factors of eMMC/eMCP chips are supported.

Imaged Files Upload

to continue working with previously created images

Analyze the content of the mobile devices extracted with the High-level Access or the Chip-off Method thanks to the integrated content parser! You can also upload the images created with third-party solutions and extract data that conventional tools consider as "deleted". The reports allow you to summarize information about the suspect device you are working with.

A SPECIAL
SD/MMC ADAPTER

With the special SD/MMC adapter, you can deal with the following types of MMC and MCP memory chips:

Type/Size 11.5 x 13 10 x 11 9 x 11 14 x 18 12 x 18 12 x 16 15 x 15
eMMC 153/169 + + + + + + +
eMCP 162/186 + + + + + + +
eMCP 221 + + + + + + +
eMCP 529 + + + + + + +

WORK WITH DAMAGED DEVICES

The PC-3000 Mobile specialized modes let you deal with damaged mobile devices. In addition, it has the features to deeply analyze and recover logically damaged Files Systems: FAT12/16/32, NTFS, Ext2/3/4, HFS+, exFAT, F2FS, etc.

RECOVER DATA WITH HIGH-/LOW-LEVEL ACCESS & CHIP-OFF

Retrieve data through the standard ports of the devices with the help of low-level protocols and software methods that are themselves the result of many years of research and development. Besides, you can use a high-level access or a chip-off method to extract data.

More info and videos on how to use

ANALYZE CONTENT

Thanks to a set of analytical functions, tools for forensic analysis, and content parsing modules (contacts, calendar, SMS, WhatsApp, Web - browsing history, Wi-Fi - the list of networks, etc.), you can retrieve as much data as possible. Furthermore, you are able to upload and analyze the previously read dumps.

EXPORT DATA & GET THE REPORTS

After you get the data, you may export it to the formatted report, one of the transport formats, or files. It is also possible to generate data exports compatible with other data analysis tools that you may have in your lab to continue the investigation.

Form factor: External device (153,50х84х40 mm)
Interface type: USB3.0
Diagnostic ports: 2 х USB 3.0 (HUB), 1 x USB 3.0 (Adapter), Port eMMC (SD/eMMC/eMCP), Port SD/microSD (SD/eMMC/eMCP/microSD)
Power adapter: 4-channel independent power adapter with protection from overvoltage
Operating temperature range: 0-40°C.
Power Supply: External AC / DC 19 V
Number of active licenses: 2 (to install the software on both a desktop computer and a laptop)
Other: write protect switchers for SD / MMC Ports

RECOMMENDED SYSTEM REQUIREMENTS:

CPU: Intel Core i5 (4 cores, 4 threats) or AMD Ryzen 5;
RAM: 8 Gb;
Available disk space: 200 MB of available disk space (for installation of software)
Operating system: Windows 7 (SP1), 8, 8.1, 10, x86, x64
Display: Widescreen Full HD 1920x1080
Ports: USB 3.0 Type-A port for connection of PC-3000 Mobile (an Intel xHCI HOST controller is recommended)

SUPPORTED DEVICES:

MMC memory chips Types: eMMC 153/169, eMCP 162/186, eMCP 221, eMCP 529
Sizes: 11,5x13, 10x11, 9x11, 14x18, 12x18, 12x16, 15x15
Processors models
  • Mediatek-based
  • Qualcomm-based
Devices Visit our official blog to see the latest supported Mobile devices

Depending on the technical capabilities, modern mobile devices (smartphones, telephones, etc.) might use different types of memory to store data: internal device memory, SIM card memory, expansion card memory, cloud storage memory.

Retrieving contents of the internal memory of the device is very important during data recovery. The internal memory of a modern mobile device is a physically independent non-volatile solid-state memory chip that has one of the following interfaces: NAND, eMMC, UFS, PCIe. However, the newer the device and the installed OS, the more internal memory is logically "binded" to the main controller of a smartphone or a tablet and their peripheral units.

Besides, the need for reliable protection of user data leads to even more reliable and persistent mechanisms used by the developers of mobile platforms to restrict unconventional or unauthorized access. Initially, the developers only used software methods to do that. But in modern mobile devices, these methods became more sophisticated due to their intrinsic binding to the unique hardware data of the specific processor of a smartphone or a tablet. As a result, you can not use the memory chip apart from a fully-functional mobile device to recover data.

That is why there are many requirements for mobile data recovery methods. And that is why all existing data recovery tools have a limited support of mobile devices.

ACCESS TO DATA VIA THE STANDARD INTERFACE

The first method to work with mobile devices is a connection via the standard interface. You may also use it when the smartphone/tablet has a data protection mechanism based on the hardware uniqueness or if it is not possible to disassemble the device.

If a smartphone or a tablet is physically damaged, you should repair it to a basic- or fully-functional state, depending on the interface type and the method you’re going to use. In such a case, we do not recommend using a Chip-off method.

Another important thing is the hardware platform of the device and the installed OS. The device itself, its state, and the task also influence the data recovery methods. To choose the correct approach, please select the device in the menu or access method from the list and follow the instructions of the wizard.

The universal way of data recovery via the standard interface of a mobile device based on the Android OS is to use the ADB protocol (Android Debug Bridge). The procedure requires compliance with the following conditions:

  • The "USB debug" mode should be enabled in the mobile device settings.
  • The mobile device should be in the root mode (administrator right level). In most cases, mobile devices have a number of limitations connected with the launching of user programs. But at the same time, the user can get the maximum level of right himself.

Here is the video guide on how to get access to a mobile device via the ADB protocol:


Another method of access data via the standard interface is to use the hardware capabilities of modern mobile devices. E.g. such hardware platforms as MediaTek, Qualcomm, LG, Spreadtrum, Kirin, Exinos, Apple have their own debug protocol executed at the early stages of the device initialization. In many cases, this method allows you to access data without the need for the root mode.

Here is the video guide on how to get access to a mobile device via the debug protocol:


ACCESS TO DATA USING DIRECT eMMC CHIP READING

In most cases, if a smartphone or a tablet is damaged, the only way to recover data is a direct work with their internal memory. Of course, the interface type of the memory chip should be supported and there should be no other restrictions such as data protection mechanism based on the hardware uniqueness.

So, to recover data you need to disassemble the device and extract the mainboard with the memory chip. Then you can proceed with the chip-off and clearing of the contacts. Please note, that it’s very important to do it carefully, complying with all the requirements for the procedure. Then you install the microchip into the specialized eMMC/eMCP adapter, run the software, and follow the instructions on the screen and in the manual.


WORK WITH AN IMAGE FILE

All the information inside the internal memory of the mobile devices is stored as files. This is not convenient for visual perception or further analysis because almost all types of data in smartphones or tablets use special apps to display data. These apps can technically have any storage format, but in practice, there are some standard file types.

That is why it is not possible to recover user data in the same way we used to see it on the mobile device screen. For example, the standard contacts info has a very complex storage format that consists of several database files with a complex linkage. As a result, an additional stage of data recovery – parsing of the standardized content – is required. As such, we need to extract user data that will be enough for further analysis from the technical storage format, taking into account the characteristics of a particular manufacturer and the OS version. At the same time, such an extraction should be individual for each data (content) type.

The PC-3000 Mobile allows you to upload previously read dumps of the mobile devices' external memory to perform further parsing of the standardized content. The Module contains special algorithms to work with damage storage formats as well as proprietary format decoders to extract data that conventional tools consider as “deleted”.


October 25, 2021 The Latest PC-3000 Mobile Software Update Ver. 1.5 is Here!

Recovering data from the encrypted dump of internal Spreadtrum-based smartphone memory, getting the password in case of two-factor authentication, dealing with the new Spreadtrum-based processors as well as the MediaTek MT6763 processor and more Qualcomm-based devices – all this is available now in the new software version:


  • PC-3000 Mobile software Ver. 1.5
Read more...



July 6, 2021 The New PC-3000 Mobile Software Update Ver. 1.4.5 is Available!

The PC-3000 Mobile is enhancing rapidly, and we are doing our best to inform you about its newly added features. Within June 2021, we told you about the Hard Key method and its enhancement, and the support of per-file encryption for the F2FS file system.

These features and more are available now in the latest software version:


  • PC-3000 Mobile Software Ver. 1.4.5

All authorized PC-3000 Mobile technical support users will get the latest software version.

Read more...



April 27, 2021 The Latest PC-3000 Mobile Software Update Ver. 1.3.7 is Here!

The PC-3000 Mobile is a new promising tool for mobile devices, and we continue to make it more comprehensive for your data recovery and digital forensics needs. The following English software update brings you the Hard Key method for Qualcomm controllers and eMMC / eMCP chips, an additional ability while dealing with encrypted SD cards, and the support of more processor models:


  • PC-3000 Mobile software Ver. 1.3.7

All authorized PC-3000 Mobile technical support users will get the latest software version.

Not a PC-3000 Mobile user yet?
Write to us to receive your PC-3000 Mobile with 1 free year of technical support for it!

Read more...



December 1, 2020 The new version of the PC-3000 software ver. 1.2.20 for the PC-3000 Mobile
  • Added the following processors models into the support list:
    • Mediatek MT6580
    • Mediatek MT6735M
    • Mediatek MT6572
    • Mediatek MT6735M
    • Mediatek MT6582
    • Mediatek MT6753
    • Mediatek MT6752/MT8732
    • Mediatek MT6589
    • Mediatek MT6575_CB
    • Mediatek MT6765(P35)/MT6762(P22)
    • Mediatek MT6735
    • Mediatek MT6761(A22)
    • Qualcomm MSM8937(Snapdragon 430)
    • Qualcomm MSM8953_000ba0e1(Snapdragon 625)
    • Qualcomm MSM8209(Snapdragon 210)
    • Qualcomm MSM8210(Snapdragon 200)
    • Qualcomm MSM8953_000460e1(Snapdragon 625)
    • Qualcomm MSM8976_009B00E1 (Snapdragon 652)
  • Added the following ways of accessing data:
    • An external file (dump) upload
    • SD/eMMC reading
    • ADB (the Root is required)
    • MTK Serial
    • Qualcomm Serial
    • Qualcomm Decrypted Boot Loader
    • MTK Serial Encrypt
  • Added the following content parsing modules:
    • Program: Contacts
    • Program: Calendar
    • Program: SMS
    • Program: WhatsApp
    • Data type: Files
    • Data type: Credentials
    • Data type: Downloads
    • Data type: Media
    • Data type: Applications
    • Data type: General information
  • Added the following report templates:
    • Contact report
    • Correspondence report


Start to recover data from Mobile devices now!

To order your PC-3000 Mobile, please complete the following form and click "Send".


Name *:
Company *:
Phone *:
E-mail *:
Country *:
Message:
I want to sign up for ACE Lab news
Antispam:

If you haven't found the answer for your question please send us your message:

Name *:
Company *:
Country *:
E-mail *:
Phone:
Message:
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