PC-3000 Portable

The PC-3000 Portable is a mobile hardware-software solution intended for diagnosing and repairing HDDs based on SATA (Serial ATA) and PATA (IDE) interfaces for numerous vendors (Seagate, Western Digital, Fujitsu, Samsung, Maxtor, Quantum, IBM (HGST), HITACHI, TOSHIBA), for various capacities (from 500 MB to 6 TB) and various form factors: 3.5" - desktop drives, 2.5" and 1.8" - laptop drives.

The PC-3000 Portable’s small size and its ability to be used with laptops, makes the PC-3000 Portable Professional System the ideal choice for recovering data on-site at your customer’s location.


The PC-3000 Portable hardware

The PC-3000 Portable software can be installed on any PC compatible computer with two USB 2.0 ports. For mobile usage we recommend using it with a laptop. The PC-3000 Portable has two active licenses that allows for installing its software on both a local computer and a laptop.

The PC-3000 USB Adapter-tester has two switchable diagnostic ports: 1 SATA port and 1 PATA port with a maximum data transfer speed of 66 MB/sec. Ports are switched automatically on PHY signal sent from the SATA drive.

Processing modes:
  • SATA - UDMA66/33, PIO4, PIO3, PIO2, PIO1, PIO0
  • PATA - UDMA66/33, PIO4, PIO3, PIO2, PIO1, PIO0

Power supply adapter

A single-channel power supply adapter provides independent voltage supply and protection from overvoltage and current overloading. In case of any of these events, the HDD power supply is switched off automatically.

In addition, this channel has a feedback circuit with a special management software that controls the supplying voltage values + 5 V, + 12 V and informs the user about any issues with the feed circuit. The power supply adapter uses a certified external power module 220V/19V included in the PC-3000 Portable Kit.

The PC-3000 Portable Kit:

  • PC-3000 USB adapter-tester
  • PC-USB-TERMINAL adapter
  • PC-2 adapter
  • SATA-micro SATA adapter
  • PC-FUJ.SATA adapter
  • PC-SAMSUNG adapter
  • PC-SEAG.SATA adapter
  • PC-SEAGATE adapter
  • PC-TOSH.SATA adapter
  • PC-WD3.5" adapter
  • PC-WD2.5" adapter
  • USB 2.0 Defender cable
  • SATA cable (66 cm)
  • UDMA33 (18,5 cm) flat cable
  • IDC10 (30 cm) cable
  • SATA HDD (25 cm) power cable
  • PATA HDD (25 cm) power cable
  • 220V/19V power module with cable
  • PC-3000 Portable software, resource database
  • User manual

PC-3000 Portable Kit PC-USB-TERMINAL 2 adapter SATA-micro SATA adapter drives adapters drives adapters drives adapters drives adapters drives adapters drives adapters drives adapters PC-2 adapter power cabel Flat UDMA33 cabel IDC10 cabel PC-3000 USB adapter-tester HDD SATA power cabel SATA cabel HDD PATA power cabel Power unit 220V/19V with cabel USB2.0 Defender cabel USB2.0 Defender cabel

PC-3000 Portable Kit


PC-TOSH.SATA, PC-WD3.5", PC-WD2.5" adapters

HDD 10 pin cable
HDD 10 pin cable

How to connect the PC-USB-TERMINAL adapter
How to connect the PC-USB-TERMINAL adapter

How to connect the PC-SEAG.SATA adapter

How to connect the PC-SEAG.SATA adapter

PC-2" adapter intended for connecting 2,5" and 1,8" HDDs

PC micro SATA adapter
PC micro SATA adapter

USB 2.0 Defender cable
USB 2.0 Defender cable

SATA HDD (66 cm) cable
SATA HDD (66 cm) cable

UDMA33 (18,5 cm) flat cable
UDMA33 (18,5 cm) flat cable

SATA HDD (25 cm) power supply cable
SATA HDD (25 cm) power supply cable

PATA HDD (25 cm) power supply cable
PATA HDD (25 cm) power supply cable

220V/19V power module with cable
220V/19V power module with cable
The PC-3000 Portable software and user manual


Form factor: External device 12x7x4,5 cm

Interface type: USB2.0

Diagnostic ports (switchable): 1 - SATA, 1 - PATA

Processing modes:

  • SATA - UDMA66/33, PIO4/3/2/1/0
  • PATA - UDMA66/33, PIO4/3/2/1/0

Power adapter: Single-channel power adapter with protection from overvoltage and current overloading

Supported HDD: 500 MB - 6 TB; 3.5", 2.5",1.8"

Number of active licenses: 2

OS Platforms: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10; х86, х64

Recommended PC configuration:
CPU: Intel Core i5 (Quad Core)
Storage configuration: 1 TB HDD
LCD Monitor: 22", 1920x1080


The main principles of PC-3000 functionality

A Hard Disk Drive (HDD) consists of three main parts: the Hard Drive Assembly, the printed circuit board and the internal software. If one of these parts is damaged, the HDD does not work. The PC-3000 allows you to diagnose the HDD, fix damaged HDD modules, switch off defective heads, block access to the damaged area of magnetic surfaces, get access to the user data and many other functions.

HDD diagnosis can be done in standard (user) and technological (factory) modes. There are special PC-3000 adapters used for switching the HDD into technological mode to get access to the internal HDD software and user data.

To make initial diagnostics, the PC-3000 universal utility is launched. It diagnoses the HDD in user mode. The following checks are done: if the HDD is identified and if the HDD is password locked; check of surface access by LBA to the user data area and HDD translation system etc. If there are any HDD malfunctions, a special vendor-specific technological utility (intended for a specific HDD vendor) is used to repair the drive and gain access to user data in technological mode.


Technological utilities

The PC-3000 Portable includes 16 special utilities used for various vendors, architectures and HDD families. Special utilities help to conduct HDD diagnosis on a low level, reveal damages and try to exclude them using special program methods and gain access to user data. If you wish to only repair the HDD and you do not need user data, you can make full drive initialization, switch off damaged heads, hide defects on the magnetic surface and reconfigure the HDD.

All specialized PC-3000 utilities are capable of performing the following actions:

  • diagnose the HDD in technological mode;
  • verify and recover the HDD service area;
  • read-write Flash ROMs area;
  • load service information access program – LDR;
  • modify HDD heads configuration tables;
  • review defect tables (P-list, G-list, T-list, etc.);
  • hide found defects of magnetic surface;
  • recalculate (initialize) translator;
  • change configuration and identification parameters;
  • reset logs and S.M.A.R.T parameters;
  • watch and reset HDD passwords;
  • work with the Data Extractor.


How to use the PC-3000 Portable to recover data

The most frequent reasons of HDD damage:

  • failure of one or more magnetic-resistance heads
  • damaged service information modules
  • magnetic surface defects like scratches
  • damaged PCB
  • other damage

In many cases it is not necessary to fully repair the HDD to recover data. It could suffice to correct internal HDD software. This allows for temporal access to user data and you can read the required information.

  • If one of the magnetic heads is damaged, we can get data access through the remaining heads using “MR-Head Shift technology”. The damaged head is substituted by the adjacent correct magnetic head. It allows for keeping the integrity of the translated data and for reading big data volumes without having to exchange the head stack.
  • If there is a problem with the initial HDD initialization, the detailed start process log can show some information that helps to identify the damaged program modules with service information. Service area copies can be switched over to make the correct system head initialization. If the initialization process fails due to a problem with loading program modules into RAM, you can use the special Loader that creates essential HDD content into RAM.
  • Technological mode allows for reading of data using physical parameters in PZCHS or line physical area with ABA. It is very often the only way to read data from significantly damaged surfaces.
  • When the HDD PCB is damaged you can use another correct PCB taken from an HDD donor. This will save a lot of time in gaining access to user data.
  • USB HDD access can be done using the COM port or adapted SATA HDD PCB.


How to use the PC-3000 Portable to repair HDDs?

The PC-3000 provides a wide range of functions for repairing HDDs. It enables the user to overwrite FLASH ROM, to switch off damaged magnetic heads, to detect and exclude damage in the HDD service area, to recalculate and overwrite service modules, to regenerate the translation system, to clean and reset S.M.A.R.T. logs and tables, to detect bad areas in magnetic surfaces and to exclude them from the HDD working area. Afterward, identification parameters are corrected (including serial number, model, capacity, etc.)

There are 5 main HDD repair stages:

  1. HDD PCB is diagnosed. It helps to evaluate how difficult it is to repair this HDD and if it is worth doing it. Board can be repaired or substituted by another board taken from an HDD donor. Flash ROM is checked for integrity and version correspondence. If necessary, they are rewritten from the PC-3000 resource database.
  2. Magnetic heads are checked, bad heads are disabled.
  3. HDD service area is diagnosed. Service information modules are checked on all copies. Damaged modules are recovered or overwritten in accordance with reference data. Some service modules are cleaned and logs are reset. Calibration is launched for those HDDs where it is possible to do it.
  4. Searching the bad sectors and tracks on HDD surfaces and hiding them. In case of seriously damaged surface and numerous bad sectors, this surface area is disabled. If defects are minor and local, separate areas can be switched off or defects can be hidden by using an HDD backup zone, HDD capacity remains the same. For some drives, SelfScan procedure can be launched.
  5. Available HDD logical space is determined. Max LBA parameters, model name, serial number etc are formed.


The PC-3000 Portable HDD firmware database

The PC-3000 Portable Professional system has a massive database of factory firmware resources: FLASH ROMs, service area modules, service area tracks and other HDD critical resources. The database is systematized and stores all data in compressed format. It allows getting quick and easy data access and sharing firmware resources between several PC-3000 Kits.

The main advantages of the PC-3000 database:

  • FireBird database server is used (one of the most reliable SQL servers )
  • adaptive indexation mechanism is used to speed up the search process
  • shared firmware database can be created for use by several PC-3000 kits at the same time
  • backup policy can be managed
  • you can create a database with more than 4GB size
  • you may add your own resources, for example, new objects, from the latest HDD models
  • all users can exchange resources they have between each other


Dedicated modes for experienced users

There are two dedicated modes intended for experienced users: integrated script system and ATA commander.

Script system – allows creating algorithms used for issuing commands to HDDs in Visual Basic Script including data preparation and results interpretation. Advanced object model is used for getting access to HDDs. This object model is used by PC-3000 utilities. This algorithm can be added to any PC-3000 utility as a "user" mode.

ATA commander – interactive mode that allows issuing commands to HDDs (including technological commands) even by a user who does not have programming skills. You can set values for HDD registers (including registers for LBA 48 mode), and prepare and provide HDD data commands using a binary text editor. The sequence of supplied HDD commands can be classified by types and saved to file for later use or for sending to another PC-3000 owner. Judging from HDD command data, ATA Commander can generate script text for using it from Script system or as a "user mode".

August 08, 2018 The new versions of PC-3000 Express/UDMA-E/Portable Ver. 6.5.14, Data Extractor Ver. 5.8.5, Data Extractor RAID Edition Ver. 5.8.5, PC-3000 SSD Ver. 2.6.5 are available now!

The following English, Japanese, Chinese and Korean software updates are released:

  • PC-3000 Express/UDMA-E/Portable Ver. 6.5.14
  • Data Extractor Ver. 5.8.5
  • Data Extractor RAID Edition Ver. 5.8.5
  • PC-3000 SSD Ver. 2.6.5

ACE Lab is committed to enhancing PC-3000 upon our users experience. This major update delivers a lot of useful features, plugins and support for new drives and controllers. Furthermore, PC-3000 Express now works with the PC-3000 SAS ports in Data Extractor!

For a detailed list of enhancements please follow the link below.


December 11, 2017 The new versions of PC-3000 Express/UDMA-E/Portable Ver. 6.4.14, Data Extractor Ver. 5.7.7, PC-3000 SSD Ver. 2.5.8 are available now!
The following English, Japanese and Chinese software updates for PC-3000 and Data Extractor are released today:

  • PC-3000 Express/UDMA-E/Portable Ver. 6.4.14
  • Data Extractor Ver. 5.7.7
  • Data Extractor RAID Edition Ver. 5.7.7
  • PC-3000 SSD Ver. 2.5.8

July 21, 2017 The newest versions of PC-3000 Express/UDMA-E/Portable Ver. 6.3.12, Data Extractor v.5.6.8 are available now!
The following English, Japanese and Chinese software updates for PC-3000 and DE are released today:

  • PC-3000 Express/UDMA-E/Portable Ver. 6.3.12
  • Data Extractor v.5.6.8

May 25, 2017 The newest versions of PC-3000 Express/UDMA-E/Portable Ver.6.3.6, PC-3000 SSD Ver.2.4.3, Data Extractor Ver.5.6.2, are available now!
The following English, Japanese and Chinese software updates for PC-3000 and DE are released today:

  • PC-3000 Express/UDMA-E/Portable Ver.6.3.6
  • Data Extractor Ver.5.6.2
  • Data Extractor RAID Edition Ver.5.6.2
  • PC-3000 SSD Ver.2.4.3

April 22, 2016 The newest software versions PC-3000 Ver. 6.1.12, Data Extractor Ver. 5.4.1 and PC-3000 SSD Ver. 2.0.3 are available right now!
The following English, Japanese and Chinese PC-3000 software updates are released today:

  • PC-3000 Express/UDMA-E/Portable Ver. 6.1.12
  • Data Extractor Ver. 5.4.1
  • Data Extractor RAID Edition Ver. 5.4.1
  • PC-3000 SSD Ver. 2.0.3

November 24, 2015 New software versions PC-3000 Ver. 6.0.14, Data Extractor Ver. 5.3.1 and PC-3000 SSD Ver. 2.0.2 are available now
The following English PC-3000 software updates are released:

  • PC-3000 Express/UDMA/Portable Ver.6.0.14
  • PC-3000 SAS Ver.6.0.14
  • PC-3000 SSD Ver.2.0.2
  • Data Extractor Ver.5.3.1
  • Data Extractor RAID Edition Ver.5.3.1

March 31, 2015 New PC-3000 software updates are available now
The following English and Japanese PC-3000 software updates are available now:

PC-3000 Express/PC-3000 UDMA/PC-3000 Portable Ver.5.9.21
PC-3000 SAS Ver.5.9.21
PC-3000 SSD Ver.2.0.1
Data Extractor Ver.5.2.26
Data Extractor RAID Edition Ver.5.2.26


Seagate F3
  • Defect list editor for P List, TA List, Servo Flaws List has been added
  • Utility actions for Data Extractor:
       - RAM head map correction (it has become possible to set MaxHead, active physical and logical head maps)
        - loader usage (Update Microcode) (it has become possible to upload Diag and Tech overlays in RAM)
  • The capability of scanning the list of the last 32 RW commands to diagnose the errors of system file reading
  • Reading modules table and system file list via terminal for HDDs without readiness state

WD Marvel
  • Added support for Self-Encrypting Drives HDD with automatic data decryption
  • It has become possible to recover P-List from PST logs
  • Added SA regions editing in RAM - Support Malibu, Makalu 2.5 families

September 29, 2014 The new versions of PC-3000 Ver.5.8.14 and Data Extractor Ver.5.2.8 are available.

The English and Japanese versions of the PC-3000 Express, PC-3000 UDMA, PC-3000 Portable, PC-3000 SAS Professional Systems are available.

Main changes:
  • Encrypted WD USB drives can be software decrypted now
  • New drive families for Western Digital, Samsung and Hitachi-IBM-ARM are supported
  • New driver for the PC-3000 Express and the PC-3000 UDMA-E has appeared
  • Defect hiding algorithm for Seagate F3 has been improved
  • Read/write speed for read and write tests has been increased up to 10%
  • Work with ROM in Western Digital HDD has been improved
  • 5C module loading as a loader for the newest WD drives has been added
  • Non-standard sector size SCSI/SAS drives have a possibility to be plugged in the operating system now

All authorized technical support users can feel free to contact us for getting the latest version of the PC-3000 Software.

July 07, 2014 The new version of PC-3000 Ver.5.7.12 and Data Extractor Ver.5.1.12 are available.
Main changes:
  • The operating speed of all HDDs using PIO for getting access to SA is increased in 3-5 times (for the PC-3000 Express and the PC-3000 UDMA-E)
  • The PC-3000 Portable II system has the updated internal firmware which allows to increase the data reading speed. UDMA66 reading mode is added for PC-3000 Portable II (earlier only UDMA33 was supported)
  • The new supported families are added for the for WD Marvell drives. The possibility of working with the 2nd and 3rd copies of Service Area (earlier only copy0 and copy1 were supported) is added
  • Improved password removing algorithm for Hitachi Arm drives for families with non-standard Techno Key
  • Changed Boot Code initialization procedure that allows to transform HDD into Boot Code mode without shorting controller pinouts
  • Doubled speed of saving files from "Explorer" mode (by eliminating the cache management of files and writing in the implementation of asynchronous copy)
  • Added "Status" bar that shows the details about the current process (for example: a number of files to copy, the total amount of copied data, the average and instantaneous copy speed, time spent and projected to the end of the process etc.)
  • Improved operation with VMFS, XFS, EXT2(3,4), FAT, NTFS  file systems

January 28, 2014 The new version of PC-3000 Ver. 5.6 and Data Extractor Ver. 5.1.2 software is available
Main changes:
  • Added opportunity to initialize translator in RAM for Hitachi-IBM-ARM drives
  • Seagate F3 drives have improved method of working with system files and modified translator recovery mechanism
  • Added support of the latest families in WD Marvell utility
  • Optimized method for raw recovery in DE
  • Data Extractor RAID Edition has added opportunity to work in several tasks at the same time
  • Created interactive determinations of RAID parameters

August 19, 2013 The new version of PC-3000 Ver. 5.5 and Data Extractor Ver. 5.0 software is available
Main changes

  • PC-3000 software kernel has been unified for working on different hardware platforms: PC-3000 Express, PC-3000 UDMA and PC-3000 Portable;
  • the current new software version will work with all three products: PC-3000 Express, PC-3000 UDMA and PC-3000 Portable.

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